Shaking and vacuuming (preferably with a hand held vacuum) on a regular basis is sufficient to keep the rug clean during normal use. You can vacuum from both sides. If it happens that you get a stain, use a little bit of water with a mild detergent such as a dishwashing soap or a normal laundry soap. Time to time, if this is practical, let your rug air out for a few days in the sun. UV radiation is a natural microbe killer.
Yes! We take care to control that all the rugs are repaired and cleaned. We never ship a rug without being 100% sure he is in an excellent state and ready to use. That process takes approximately from 2-3 business days if the weather condition is with us. If the rug is newly made, it will be send of course more quickly.
We offer free worldwide shipping on all our products. There is not import taxes for US customers. All shipments destined in Europe or outside of the US can import taxes and duty fees. International delivery costs don’t include any taxes or duties, which may be applied by customs in the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. We are not responsible for any actions taken by customs on your package during delivery.
We ship with DHL express ‘door to door’. For wholesale orders, we can discuss together for the best shipping option. As with all of our products, we try to give you the best value for money in shipment. We look at all the factors involved– the value of the order, where it’s going, how it will be packed– and then we give you the best advice for your mode in terms of economy, delivery time, and the risk of loss or damage.
Once your package is shipped from Marrakech, it may take 3-5 business days to reach you, depending of course of your location. We try every time to do our best and work hard to get these beauties as soon as possible in your home. As soon as we ship it, you will get a confirmation email with your tracking number, so you can keep track of your order’s location.
We accept return is not conform as what was shown in our initial picture. You have 14 days to return it. After this delay of 14 days, we don’t accept return, but we are always open to find a good solution. Feel free to contact us if you have any concerns or if you need more pictures or video to make you feel safer before the purchase.